Refund & Returns Policy

Bud Express Australia Pty Ltd (“we”, “our”, “us”) is committed to ensuring customer satisfaction. This Refund & Returns Policy outlines the conditions, procedures, and limitations related to refunds, returns, and exchanges for products purchased through our Website.

By purchasing from our Website, you acknowledge and agree to the terms of this policy.

1. Scope of this Policy

This policy applies to all products sold by Bud Express Australia Pty Ltd, including:

• THC vapes

• CBD vapes

• Cannabis flower (indica, sativa, hybrid)

• Accessories

Products purchased are intended for adults aged 18 years and older and are subject to Australian consumer laws, including the Australian Consumer Law (ACL).

2. Eligibility for Returns and Refunds

Returns and refunds are accepted under the following conditions:

1. Products must be unopened, unused, and in their original packaging.

2. Requests for returns must be made within 14 days of delivery.

3. Proof of purchase, such as an order number or receipt, must be provided.

4. Products returned must comply with hygiene and safety standards, particularly for consumable items like THC/CBD vapes and cannabis flower.

Note: Products that have been opened, partially used, or tampered with are not eligible for return or refund due to hygiene and safety concerns.

3. Non-Returnable Products

The following items are not eligible for return:

• Opened or partially used vapes, cartridges, or cannabis products

• Customised or personalised products

• Items marked as final sale or clearance

These measures are necessary to ensure product safety and compliance with Australian regulations regarding adult-use cannabis products.

4. Refund Process

If a product qualifies for a refund:

1. Contact our customer support team at [Insert Contact Email] within 14 days of receiving the product.

2. Provide order details, proof of purchase, and a description of the reason for the return.

3. Once approved, return instructions will be provided. Products must be shipped securely to prevent damage.

4. Upon receipt and inspection of the returned product, a refund will be issued to the original payment method.

Refund processing times may vary depending on the payment provider, typically within 5–10 business days after approval.

5. Exchanges

Bud Express Australia Pty Ltd does not offer direct product exchanges at this time. Customers wishing to exchange a product may initiate a return for refund and place a new order for the desired item.

6. Faulty or Damaged Goods

If a product arrives damaged, defective, or not as described, customers must notify us within 7 days of delivery. We will:

• Arrange a replacement or full refund at no additional cost

• Cover shipping costs for the replacement or return of faulty items

• Investigate the issue to prevent future occurrences

Products reported outside this timeframe may not be eligible for replacement or refund.

7. Shipping and Return Costs

• Customers are generally responsible for return shipping costs, except where the product is faulty, damaged, or sent incorrectly.

• We recommend using a tracked and insured shipping service for all returns. Bud Express Australia Pty Ltd is not responsible for products lost or damaged in transit during return.

8. Refund Limitations

• Refunds are limited to the purchase price of the returned product.

• Bud Express Australia Pty Ltd is not responsible for additional costs, including:

  • Original shipping fees (unless the product is faulty or damaged)

  • Taxes or duties applied outside Australia

  • Any indirect, incidental, or consequential losses

9. Australian Consumer Law (ACL) Rights

Nothing in this policy limits your statutory rights under the Australian Consumer Law, including:

• The right to a remedy for major failures in goods or services

• The right to a repair, replacement, or refund for defective or unsafe products

Customers are entitled to full compensation for products that are faulty, do not match the description, or are unfit for their intended purpose.

Our team aims to respond to all refund and return requests within 48 hours during business days.

This Refund & Returns Policy ensures:

• Full compliance with Australian consumer law

• Clear instructions for customers

• Explicit safety and hygiene guidelines for cannabis and vape products

• Transparency about shipping costs, processing times, and limitations

Last Updated: 31 October 2025